How much does it cost to use LoanApp.com? How fast will I get offers? Will you provide me with the names of the lenders to whom my loan data has been sent? Can you guarantee that I will get 4 offers? Who are your lenders? What are your rates? What are your closing costs? Can I negotiate directly with your lenders? Do you have lenders that work with borrowers who have less-than-perfect credit? Is my information secure? I forgot my password. What do I do? Can I delete the information that I entered? Can I change the information that I entered? Can I cancel my loan request? I don't want to receive any email from LoanApp. What do I do? How much does it cost to use LoanApp.com? Nothing. LoanApp.com is a free consumer service. We get paid by lenders who participate on LoanApp.com. Should you choose to work with one of our lenders, they will charge you loan fees. You should request a good faith estimate from our lenders. Back to the Top How fast will I get offers? Most lenders respond within 24 to 48 hours. Back to the Top Will you provide me with the names of the lenders to whom my loan data has been sent? Yes, we provide this information via email. In addition, you may retrieve this information by clicking on the Loan Status link on the front page of LoanApp.com. Back to the Top Can you guarantee that I will get 4 offers? We work hard to sign up lenders and enable them to bid on your loan. However, there are times that we may not be able to get 4 lenders to bid on your loan. In the event that there are fewer than 4 lenders bidding, you still may get very competitive offers, because these lenders operate from the assumption that there could be 3 other lenders bidding. There are situations where there may be no lender bidding on your loan. This does not mean that you are not credit worthy. The reason that you do not get bids may be because lenders are backlogged and may not want to process new loans, or because there may be no lenders bidding in your zip code or city. Back to the Top Who are your lenders? Our lenders range from some of the largest institutions in the country to small and local mortgage brokers. In some situations, you may get the best price from a large lender. In other situations, you may get the best price from a smaller mortgage broker. LoanApp.com has over 1000 lenders and brokers on its network. The LoanApp.com network includes Citibank, Provident Bank, 1st Metropolitan, American Residential, 1st Nationwide Mortgage Funding, American Home Loans, Centex and Chase Home Funding and Quickenloans. Back to the Top What are your rates? What are your closing costs? LoanApp.com does not make loans. LoanApp.com matches you to lenders and brokers who will quote you rates and closing costs. Instead of quoting you rates from each lender and having you call the lender to see if you qualify, we simplify the process. Lenders call you with quotes saving you time and money. Back to the Top Can I negotiate directly with your lenders? Yes. You are under no obligation to accept an offer from our lenders. You can negotiate rates and fees and loan programs with any of our lenders. Back to the Top Do you have lenders that work with borrowers who have less-than-perfect credit? Yes, we do. Back to the Top Is my information secure? LoanApp.com uses very high security to ensure the safety of your information. LoanApp.com uses SSL (Secure Sockets Layer) technology to transmit all data between browsers and our servers. In order to use the site, users are required to be running an SSL-capable browser. MS Internet Explorer 3.0 (or later) and Netscape Navigator 2.0 (or later) are all SSL-capable browsers. Your information is also password protected by a password of your choice. LoanApp.com uses a certified Thawte certificate. Back to the Top I forgot my password. What do I do? On the front page of LoanApp.com click on the "Complete Your App" link. Then click on the "Forgot Password" link. Back to the Top Can I delete the information that I entered? We are required to to maintain a record of your inquiry to comply with state and federal record retention laws. This is also consistent with our privacy policy. Should a state or federal agency request records of consumers who completed a form on LoanApp.com, we as a licensed company, must comply with that request to produce any such records. You may rest assured that we will keep your information private at all times consistent with our privacy policy. Back to the Top Can I change the information that I entered? If you have not yet submitted your form to our lenders, when you have completed the form, you will be given the opportunity to review it and make final edits before you submit it. If you have already submitted it, and if your information has been transmitted to a lender, you will need to inform the lenders who bid on your loan about any changes. In the event that no lender has bid on your loan, we will give you the opportunity to edit your information and resubmit it. Back to the Top Can I cancel my loan request? If you have not yet submitted your form to our lenders, simply do nothing or log on and delete your loan reqeust form. We do not send incomplete loan requests to lenders. If you have submitted your form to our lenders, you will need to contact the lenders to cancel your loan. Back to the Top I don't want to receive any email from LoanApp. What do I do? You may opt out of special offers or our email newsletters by logging on to LoanApp.com and clicking on the "Unsubcribe From Newsletter" link. If you have an incomplete loan request form, we will send you a reminder a maximum of three times, to help you complete the loan request form.If you do not wish to get this reminder, simply go to the bottom of reminder email, and click on the "Remove" link at the bottom. Back to the Top